Do I have to register to use the website?
No. You are free to browse the resources and the shop without the need for registering. However, if you wish to purchase from the shop we will need some details from you for shipping information and will therefore require you to register.
What are the advantages of registering?
Registering at Fresholi is absolutely free. Once registered, you will have access to more site facilities (features that are hidden from non-members), more resources and more recipes. There is another level of registration, that of 'Author' that will give you access to even more.
What is 'Author' status?
Author status not only gives you even more access to tutorials, recipes and resources but also allows you submit content, such as your weblink, news articles about your business and successes (shown on the front page), recipes and other resources, which will help increase your profile and improve exposure as well as enrich what is already a wonderful community.
What are your shipping rates?
We ship to the UK and Europe and our shipping costs are calculated by weight and postal address (UK/Europe). We believe this is a fairer way than applying one flat shipping rate. Therefore, to find out what the shipping rate is for the goods you would like purchase, you will first need to register (this identifies the postal address) and when you have finished selecting the items you wish to purchase, continue to checkout where your shipping costs will be shown, only if you are happy with the total amount do you continue to paypal to pay for your goods. We will ship outside of Europe, please email us with your enquiry.
Generally speaking, for UK customers...
We use Royal Mail's 1st class service up to 800g (order weight), we then revert to our courier service (because it works out a little cheaper).
Customers living in the Highlands, Islands and Northern Ireland
The site's software is not able differentiate between regions within the UK and for those customers living in the Highlands, Islands and Northern Ireland, the software will calculate shipping as if you are located in the mainland. The shipping cost will apply if shipping by Royal Mail (below 800g) but if an order is slightly heavier, the site will automatically calculate a courier shipping rate. Unfortunately, this actual cost is likely to be more but we will email you advising you of any additional charges and discuss the best way to proceed that best suits your needs.
Generally speaking, if you can keep a heavier (than 800g) order to below 2kg, we can usually find an alternative method of shipping your order for the courier price shown, but we will advise you and you are never under any obligation.
For overseas customers...
We ship small parcels using Royal Mail's Airmail service (some countries require orders to be shipped using Royal Mail's International Signed-For method). Due to restrictions Royal mail have in place, we can only ship parcels up to just under 1kg (including packaging). Therefore, shipping will only be calculated on the Fresholi site up to a maximum of 900g (to allow for packaging). If your total order exceeds 900g, it is necessary to revert to courier, which will be calculated automatically on the site.
How fair are your postage and packaging costs?
Fresholi is rather an open book. We price our products without heavy mark-ups and our postage and packaging is exactly what it is with no extra hidden charges. What we won't do is add to the cost of the products so that we can remove from the postage and packaging charges to give the impression the P&P is less. This is an unfair practice and , in effect, would mean that all our customers would be part paying someone else's P&P every time they ordered. No, the prices are what they are with no hidden extras. We also ensure that we package our goods so that it offer's the best value for our customers believing that our customers are buying the product and would rather not the spend extra on fancy packaging.
Is there a minimum order?
There is no minimum order. You order what you need, when you need it.
Do prices include VAT?
Presently, there is no VAT to add to any items listed.
How quickly will my order be dispatched?
We aim to dispatch the same day or within 24 (working) hours. During busier times or for large orders, dispatch may be slightly longer but if we anticipate a delay beyond 24 hours, we will inform you by email. Also, our couriers apply an additional charge for weekend deliveries, so to keep our charges as low as we possibly can, 'working' days refer to weekdays Mon-Fri. However, we can very often dispatch small orders (less than 800g) on a Saturday and you may still receive orders on a Saturday through the regular postal system.
Please note, we do not ship orders on a Friday because the parcel will just sit in the depot over the weekend. We prefer to keep it safe here (because of the nature on the contents). In this case, we will ship on the following Monday.
You have a lot of information about different oils/butter, but I can't find some of them in your shop?
While you are able to purchase items from our shop, we are also an information resource. However, because we strive to bring our customers and potential customers what they want, we rely on the customers suggestions and requests for new products so that we can deliver 'the goods' so to speak. If you have a suggestion, either email us or post on our Suggest A Product board in the forum.